Shipping Policy for Chartopin Toy Store
Effective from March 14, 2025
At Chartopin, we aim to provide a smooth and efficient shipping experience for all our customers. This Shipping Policy outlines our procedures, shipping options, and delivery times. Please read through to ensure you have all the information you need for your order.
1. Order Processing Time
- Processing Time: All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is processed, you will receive an email confirming your order details, including shipping information.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options, depending on your location and urgency:
- Standard Shipping: Delivery typically takes between 5-7 business days within the United States.
- Expedited Shipping: Delivery within 2-3 business days (available in the U.S.).
- International Shipping: Delivery times vary based on the destination. International shipments typically take between 7-14 business days. Custom delays may occur depending on the country.
The shipping time begins after the order has been processed, and the delivery date may be affected by external factors such as holidays, weather conditions, or carrier delays.
3. Shipping Rates
Shipping rates are calculated based on your order size, weight, and delivery location. The total shipping cost will be displayed at checkout before you confirm your purchase. Rates may vary depending on the shipping method chosen.
We offer free standard shipping on orders over $50 within the United States. For international orders, shipping costs will be calculated during checkout.
4. Shipping Locations
We currently ship to the following locations:
- Domestic: All 50 states within the United States, including Alaska and Hawaii.
- International: We offer shipping to select international destinations. Please enter your address at checkout to see if we ship to your country.
Note that some restrictions may apply to international orders, and customers are responsible for any customs duties, taxes, or additional fees associated with international shipping.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track the delivery status of your package. You can use this tracking number to monitor the progress of your shipment.
6. Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays beyond our control due to:
- Weather conditions
- High order volumes (e.g., during holidays or special promotions)
- Carrier delays
- Customs inspections for international orders
If your order is delayed, we will notify you as soon as we receive information from the carrier. We encourage you to track your order using the provided tracking number to get real-time updates.
7. Damaged or Lost Shipments
Damaged Items: If your item arrives damaged, please contact us immediately at info@chartopin.com or call 208-757-2020. We will provide a resolution, which may include a replacement or refund.
Lost Shipments: If your shipment is lost or shows no tracking updates, please contact us within 7 days of the estimated delivery date. We will investigate the issue and work with the shipping carrier to locate your package.
8. Incorrect Address or Missing Information
It is the customer’s responsibility to ensure that the shipping address is correct and complete. If an order is returned to us due to an incorrect address, we will notify you, and you will be required to pay for reshipping costs. Please verify your shipping details carefully before completing your purchase.
9. Return Shipping
If you need to return an item, please refer to our Return and Refund Policy. Customers are responsible for the cost of return shipping unless the item is defective or was shipped incorrectly.
10. Contact Us
If you have any questions about our shipping process or need assistance with an order, feel free to contact us:
Email: info@chartopin.com
Phone: 208-757-2020
Website: https://chartopin.com/
Thank You for Shopping at Chartopin!
We are dedicated to providing you with a seamless and satisfying shopping experience. Thank you for choosing Chartopin for your child’s playtime and educational needs!