Sales Policy for Chartopin Toy Store
Effective from March 14, 2025
At Chartopin, we are committed to providing high-quality, fun, and educational toys to families everywhere. Our Sales Policy outlines the terms and conditions governing the sale of products through our website. By purchasing from Chartopin, you agree to the following terms:
1. Product Availability
While we strive to maintain accurate product availability, all products listed on our website are subject to stock availability. In the event that an item you ordered is out of stock, we will notify you immediately and offer the option of a replacement, store credit, or a full refund. We are not responsible for delays caused by out-of-stock items or inventory errors.
2. Pricing and Payment
Pricing: All product prices are listed in US Dollars (USD). Prices are subject to change without prior notice. The final price of the order will include applicable taxes, handling, and shipping fees at checkout.
Payment: We accept a variety of secure payment methods, including major credit/debit cards and other secure online payment options. Payment must be completed at the time of purchase to confirm the order. By submitting your payment, you agree to the amount specified at checkout.
3. Order Processing and Shipping
Processing Time: Once your order is successfully placed, we will begin processing it within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Rates: We offer a range of shipping options, including:
- Standard Shipping
- Expedited Shipping
- International Shipping (available in select countries)
Shipping rates are calculated at checkout based on the delivery address, selected shipping method, and the size/weight of your order.
- Shipping Times: Delivery times will vary depending on the shipping method and destination. Estimated delivery times will be provided during checkout. Please note that certain factors, such as weather, holidays, and unforeseen circumstances, may cause delays.
4. Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return policy on unopened and unused items. Please refer to our Return and Refund Policy for more information on how to initiate a return.
If you receive a damaged or defective item, please contact our customer service team as soon as possible to arrange for a replacement or refund.
5. Cancellations
Once an order is placed, it is processed promptly, and we aim to ship your items as quickly as possible. Therefore, cancellations are only accepted if the order has not yet been processed and shipped. To cancel an order, please contact us immediately at info@chartopin.com. If the order has already been processed or shipped, you will need to follow our return process.
6. Customer Account
To make your shopping experience smoother, we recommend creating a customer account on our website. By doing so, you will be able to track your orders, save your shipping and billing details, and manage your preferences. You are responsible for maintaining the confidentiality of your account details and password. Please notify us immediately if you suspect any unauthorized use of your account.
7. Privacy and Security
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information. We use industry-standard security measures, including SSL encryption, to ensure your data is safe during transactions.
8. Changes to the Sales Policy
Chartopin reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will become effective as of the date of posting. We recommend reviewing this policy regularly for any updates.
9. Limitation of Liability
Chartopin is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the product, excluding shipping and handling charges.
10. Contact Information
If you have any questions regarding our Sales Policy, need assistance with an order, or require additional information, please contact our customer service team at:
Phone: 208-757-2020
Email: info@chartopin.com
Website: https://chartopin.com/
Thank You for Choosing Chartopin!
We appreciate your business and are committed to providing you with high-quality toys that bring joy and learning to your children. By shopping with us, you are choosing a trusted partner in nurturing your child’s growth and imagination.