Payment Policy for Chartopin Toy Store

Effective from March 14, 2025

At Chartopin, we want to ensure that your shopping experience is as smooth and secure as possible. This Payment Policy outlines the various payment methods we accept, as well as important information regarding your transactions.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can also choose to complete your payment securely via PayPal.
  • Other Payment Options: We may offer additional payment methods, such as Apple Pay or Google Pay, as available at checkout.

2. Payment Security

Your security is our top priority. All transactions on our website are processed through secure payment gateways that comply with industry-standard security protocols, including SSL encryption (Secure Sockets Layer) to protect your personal and payment information.

  • Payment Information: Chartopin does not store any credit card information or sensitive payment details. Your payment information is securely handled by trusted third-party payment processors.
  • Fraud Prevention: To protect against fraud, we may review and verify any unusual or high-risk orders before processing. If any issues arise, we will contact you for confirmation or additional verification.

3. Currency

All transactions are conducted in US Dollars (USD). If you are making a purchase from outside the United States, please be aware that your bank or payment provider may charge currency conversion fees or foreign transaction fees based on the exchange rate.

4. Order Confirmation and Charges

Once you complete your order and submit payment, you will receive an order confirmation email detailing your purchase. This confirmation includes:

  • Product details
  • Order number
  • Shipping address
  • Total cost (including taxes and shipping fees)

Please note that while you will receive an order confirmation, your payment will only be charged once your order is processed and ready for shipment. In some cases, if the product is out of stock or unavailable, we may issue a refund or offer alternative options.

5. Sales Tax

Sales tax will be applied to orders shipped within states that require it. The applicable sales tax rate will be calculated based on the shipping address and included in the final total during checkout.

6. Payment Errors and Issues

If you encounter an issue with your payment, such as an error or payment failure, please:

  • Check your payment details: Ensure that the card number, expiration date, and CVV code are entered correctly.
  • Ensure funds are available: Verify that your credit/debit card has sufficient funds or credit available to complete the transaction.
  • Contact customer service: If you continue to have trouble, reach out to us at info@chartopin.com or call 208-757-2020 for assistance. We will be happy to help resolve any issues.

7. Payment Fraud and Disputes

In the event of a chargeback, dispute, or fraud-related issue, we will cooperate with your bank or payment provider to resolve the matter. We may request additional information to verify the transaction and protect against fraudulent activity.

8. Subscription or Recurring Payments

If you subscribe to a service, receive auto-renewals, or make recurring payments, you will be informed of the terms and frequency at the time of purchase. You will always have the ability to cancel subscriptions through your account settings or by contacting our customer service team.

9. Contact Us

If you have any questions regarding your payment or need further assistance, please do not hesitate to contact us:

Email: info@chartopin.com
Phone: 208-757-2020
Website: https://chartopin.com/

Thank you for shopping with Chartopin! We are committed to providing you with a safe, secure, and convenient shopping experience.