Refund and Returns Policy for Chartopin Toy Store

Effective from March 14, 2025

At Chartopin, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and refund policy to ensure your peace of mind. Please read the following terms carefully to understand how returns and refunds work with us.

1. Return Policy
We accept returns for items that meet the following conditions:

Eligibility: Items must be returned within 30 days of the original purchase date.
Condition: Products must be unused, unopened, and in original packaging with all tags and labels intact. We cannot accept returns for products that have been used, damaged, or altered in any way.
Exclusions: Certain items, such as personalized products, clearance items, or digital downloads, may not be eligible for returns. Please check product descriptions for more details.
Steps to Return an Item:

Contact our customer service team at info@chartopin.com or call 208-757-2020 to initiate the return process. Please include your order number and reason for return.
Once your return is approved, we will provide instructions on how to return the item.
You will be responsible for the cost of return shipping, unless the item is defective or was shipped incorrectly.
Ensure that the returned product is properly packaged to avoid damage during return shipping. We recommend using a trackable shipping service.
2. Refund Policy
Once we receive your returned item and verify its condition, we will process your refund. Refunds are issued to the original payment method used at the time of purchase. Please note the following:

Refund Processing Time: After we approve your return, your refund will be processed within 5-7 business days. Depending on your bank or payment provider, it may take an additional few days for the refund to appear in your account.
Non-Refundable Items: Shipping fees are non-refundable. If the return is a result of your preference, you will bear the return shipping costs. However, if the return is due to an error on our part (such as receiving a defective or incorrect item), we will cover the return shipping costs.
3. Exchanges
At this time, we do not offer direct exchanges for products. If you would like to exchange an item for a different product, please return the original item and place a new order for the desired item. This ensures that you receive the product in a timely manner.

4. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us immediately. We will provide you with a prepaid return shipping label and offer you the choice of a full refund or a replacement. We apologize for any inconvenience this may cause and are committed to resolving the issue as quickly as possible.

5. Sale Items
Sale or discounted items are subject to the same return and refund policies as full-price items. However, we reserve the right to limit returns for certain promotional or limited-time sales. Please check the specific terms and conditions for each sale.

6. Customer Service
If you have any questions regarding our return and refund policy, or if you need assistance with returning an item, our customer service team is here to help.

Contact Information:
Email: info@chartopin.com
Phone: 208-757-2020
Website: https://chartopin.com/

Your Satisfaction is Our Priority
We are dedicated to making your shopping experience at Chartopin as smooth and enjoyable as possible. If you have any issues with your order, please don’t hesitate to reach out to us. We value your trust and will do our best to resolve any concerns promptly.

Thank you for choosing Chartopin!